Shipping policy

Last updated: February 22, 2026

This Shipping Policy applies to physical merchandise purchased through Lakestone.ca (the “Site”), operated by Lakestone Vodka (“Lakestone”, “we”, “us”, “our”).

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.

Digital products are delivered electronically and are not subject to this Shipping Policy.

1. Age restriction

The Site is accessible only to individuals of legal drinking age in their jurisdiction.

Shipping services are provided only in connection with merchandise purchases and do not include the sale or shipment of alcoholic beverages.

Lakestone does not ship alcohol.

2. Production & fulfillment model

Physical merchandise offered on the Site is produced on demand and fulfilled by third-party print-on-demand providers, including Printful.

Because products are custom-manufactured upon order:

  • Production begins only after payment confirmation;

  • Orders cannot be modified once production has commenced;

  • Production timelines are estimates and not guaranteed.

Lakestone is not the manufacturer of record but coordinates fulfillment through trusted partners.

3. Processing times

Orders typically enter production within 1–3 business days.

Production time may vary depending on:

  • Product type

  • Order volume

  • Seasonal demand

  • Supply chain conditions

Estimated production timelines are provided for informational purposes only and do not constitute a binding guarantee.

4. Shipping methods & delivery times

Shipping timelines vary based on destination and carrier.

Estimated delivery times are provided at checkout where available but are not guaranteed.

Delivery times may be affected by:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Postal disruptions

  • High-volume periods

Lakestone is not responsible for carrier-related delays beyond our reasonable control.

5. Shipping costs

Shipping fees are calculated at checkout based on:

  • Delivery address

  • Product type

  • Carrier rates

All applicable taxes will be calculated where required by law.

Customers are responsible for any customs duties, import taxes, or brokerage fees imposed by foreign jurisdictions.

6. Risk of loss & title transfer

Title to physical merchandise and risk of loss transfer to the customer upon confirmed delivery by the carrier to the address provided at checkout.

Where tracking confirms delivery, Lakestone shall not be liable for loss, theft, or damage occurring after delivery confirmation, except where liability cannot be excluded under applicable law.

Customers are responsible for ensuring accurate shipping information at checkout.

Lakestone is not responsible for:

  • Incorrect or incomplete addresses;

  • Failed delivery attempts due to customer unavailability;

  • Packages returned due to address errors.

Reshipping fees may apply where packages are returned due to customer error.

7. Lost or stolen packages

If tracking indicates delivery but you have not received your package:

  1. Verify the shipping address provided.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier directly.

If the issue remains unresolved, contact us within 7 calendar days of delivery confirmation.

Lakestone will assist in reasonable investigation efforts but does not guarantee replacement for packages marked as delivered.

8. Damaged or defective items

If your order arrives damaged or defective:

  • Contact us within 7 calendar days of delivery;

  • Provide your order number;

  • Provide clear photographic evidence of the issue.

Claims submitted outside this timeframe may not be eligible.

Approved claims will be resolved in accordance with our Return & Refund Policy.

9. Force majeure

Lakestone shall not be liable for delays or failure to perform shipping obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government action

  • Carrier disruptions

  • Labor disputes

  • Supply chain shortages

10. International shipping

Where international shipping is available:

  • Delivery times may vary significantly;

  • Customs inspections may delay delivery;

  • Customers are responsible for compliance with local import regulations.

Lakestone makes no representation regarding the legality of merchandise in foreign jurisdictions.

11. Limitation of liability

To the fullest extent permitted by law:

Lakestone’s liability in connection with shipping-related claims shall not exceed the purchase price of the affected merchandise.

Lakestone shall not be liable for indirect, incidental, or consequential damages arising from shipping delays or delivery issues.

Nothing in this section excludes liability where such exclusion is prohibited by law.

12. Policy updates

Lakestone reserves the right to amend this Shipping Policy at any time.

Updates will be posted with a revised “Last updated” date.

Continued use of the Site constitutes acceptance of the updated policy.